Shipping policy

Thanks for choosing Cool Tea Against Cruelty. Every order helps us dedicate 50% of our profits to animal welfare, so we want your tea to reach you quickly and in perfect condition.

Where we deliver

We currently deliver to all states and territories within Australia. We do not ship internationally at this stage.

Shipping costs

• Free Standard shipping on orders of $50 or more.
• Free Express shipping on orders of $90 or more.
• For orders under these amounts, the shipping cost is based on the weight of your order and is shown at checkout before you pay.

Processing and dispatch

We pack and dispatch orders within 1 to 2 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or public holidays are dispatched on the next business day.

Delivery times

Once your order is dispatched, estimated delivery times are:

• Standard: 3 to 7 business days
• Express: 1 to 3 business days

Regional and remote areas can take a little longer. These are estimates from our delivery partners and are not guaranteed, especially during busy periods or severe weather.

Tracking your order

As soon as your order is on its way, we will email you a tracking number so you can follow your parcel.

Packaging

We aim to avoid unnecessary plastic wherever possible. Our tea comes in resealable pouches to keep it fresh, and we reuse or recycle shipping materials where we can.

Check your address

Please make sure your delivery address is correct at checkout. If you spot a mistake, email us straight away and we will do our best to update it before dispatch. Once an order has been dispatched we cannot change the address. If a parcel is returned to us because of an incorrect address or because it was not collected, we are happy to resend it once the new shipping cost has been paid.

Lost or damaged parcels

If your parcel arrives damaged, or tracking shows no movement for more than 5 business days, please email us with your order number (and photos if anything is damaged). We will work with our delivery partner and make it right with a replacement or a refund. See our Refund policy for more details.

Subscriptions

Subscription orders are dispatched on your chosen schedule and follow the same delivery times and free shipping thresholds above.

Office and bulk orders

Supplying a workplace or placing a larger order? Visit Tea for Offices or email us and we will arrange the best delivery option for you.

Questions?

Email us at hello@cooltea.com.au and we will be happy to help.